I began my career as a Mechanical Design Engineer. Engineering taught me how complex systems behave — how small decisions create downstream consequences, and how much depends on having a clear picture of constraints before committing to a plan.
Over 14 years in the automotive industry, I progressed through engineering and into leadership roles, and eventually into a challenge I had not anticipated: how do you give leadership reliable visibility into the capacity and workload of a large, fast-growing organisation without burying your teams in administrative overhead?
That question became my focus when I was recruited to Triumph Motorcycles to build a resource management function from scratch. The design and development teams had grown to over 500 people across more than 30 teams in four countries, with new model projects running constantly across multiple disciplines. Leadership needed a standardised, transparent way to understand resource allocation and make confident decisions about hiring, project commitments, and capacity.
We built that system. The results were measurable: an 85% reduction in contractor usage as we replaced reactive hiring with planned capacity, resource-related team issues falling from 35% to 10% as clarity reduced conflict, and a significant improvement in headcount budget management and project forecasting. More importantly, the teams adopted the process because it gave them something useful back. They were not doing resource management for its own sake. They were communicating what they needed to deliver.